… As customers seek redress over complains
It is another busy day as the FCCPC Complaint Resolution Platform holds at St Paul’s Cathedral, Garrison, Port-Harcourt, Rivers State.
Today is day two of the forum, commenced on Monday, 27 and will continue until Thursday, 30 September 2021.
The forum present an opportunity for Port-Harcourt Electricity Distribution Company (PHED) customers to seek redress for their complaints, and they are doing just that.
The Commission experienced an upsurge in complaints at Tuesday’s session. These ranged from disconnection without notice to excessive estimated billing, poor customer service and a host of issues.
The highlight of the session was a fact-finding visit to a residential building in the Pipeline area of Port-Harcourt to determine whether a consumer bypassed his meter or not.
A joint team of FCCPC, NEMSA and PHED officials, including the complainant, who is disputing PHED’s allegation of energy theft, inspected the building.
The Complaint Resolution Platform continued on Wednesday, 29 September at the same venue.
The programme is supported by MacArthur Foundation.
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