By joshua 
OPEN LETTER TO MTN NIGERIA
RE: PROLONGED NETWORK OUTAGE IN LOKOJA – FIVE (5) DAYS ULTIMATUM TO RESTORE SERVICES
April 29, 2025
The Management,
MTN Nigeria Communications Plc,
MTN Plaza,
Falomo Roundabout,
Ikoyi, Lagos.
Attention: Chief Executive Officer
Dear Sir/Madam,
UNJUSTIFIABLE SERVICE OUTAGE IN LOKOJA – A BREACH OF THE NIGERIAN COMMUNICATIONS ACT AND CONSUMER RIGHTS
On behalf of the Kogi State Peoples Assembly, I write to formally express our deep concern and total dissatisfaction over the continued and unexplained network outage experienced across Lokoja and its environs for more than two weeks.
As a leading telecommunications provider in Nigeria, MTN has a statutory obligation under the Nigerian Communications Act 2003, particularly Section 104(1), which mandates service providers to ensure the availability, reliability, and quality of service to consumers. Furthermore, the Nigerian Communications Commission’s (NCC) Consumer Code of Practice Regulations 2007 stipulates that providers must promptly address disruptions and maintain transparency in service delivery.
However, the situation in Lokoja is nothing short of a gross violation of these provisions. This service blackout has paralyzed commercial activities, affected financial transactions, disrupted access to health, emergency, and security communications, and has imposed heavy socio-economic losses on the people of Lokoja. Small businesses dependent on mobile data and airtime sales have been left without income. Online banking, e-commerce, logistics coordination, and communication with family and government services have been gravely affected.
It is regrettable that despite repeated complaints lodged by affected residents and business owners, MTN has not deemed it necessary to release an official explanation or timeline for resolution. This silence is both negligent and insensitive.
We, therefore, issue this five (5) days ultimatum effective from the date of this letter for MTN Nigeria to fully restore network services across Lokoja and publicly communicate the reason for the outage and steps taken to prevent a recurrence. Failure to comply within this timeline will compel us, as a citizens’ assembly, to pursue legal action and lodge formal petitions with the Nigerian Communications Commission and other relevant regulatory bodies.
We urge MTN to act swiftly and responsibly in the interest of justice, service integrity, and customer trust.
Yours sincerely,
Prince Tanimu Abubakar Amorley
President, Kogi State Peoples Assembly.