NCC Reaffirms Commitment To Protect Telecom Consumers
…..Takes Consumer Protection Campaign To Kogi State Polytechnic
The Nigerian Communications Commission (NCC) has reaffirmed its commitment to protecting telecommunications consumers through increased awareness, improved service delivery and effective regulation of the sector.
Mrs Maryan Gwandu, who represented the Director of Zonal Operations, Mr Usman Malla, gave the assurance at a sensitisation programme on data management, consumer protection and regulatory initiatives at Kogi State Polytechnic, Lokoja, on Friday.
Gwandu said the programme was designed to educate consumers on their rights and responsibilities, effective data management, SIM management, unsolicited messages, service quality and mobile number portability.
She urged consumers to protect their personal information, report service deficiencies and utilise available mechanisms for addressing complaints.
Similarly, the NCC team lead, Mrs Anthonia Ita-Nyong, said the institution was selected because of students’ heavy reliance on data for research, assignments and other academic activities.
She highlighted the Commission’s Device Checker initiative, which enables consumers to verify whether their mobile phones are type-approved, thereby protecting them against substandard devices.
The Rector of the Polytechnic, Prof. Sanusi Avidime, represented by his Deputy, Prof. Godwin Onamah, commended the NCC for the initiative, urging students to take advantage of the programme to understand their rights and responsibilities as telecommunications consumers.
Two participants, Rahanat Ohunene and Jethro Ariyo, described the programme as educative and beneficial, particularly in equipping students and lecturers with knowledge of effective data management and protection against cyber threats.
